Junior IT Consultant Migration Project & SD (Region - brussels)

IT Consultant with hands- on mentality?
Do you have pratical knowledge of O365 and Windows 10?
Looking forward to participate in a big migration project to an O365 environment?
Do you have the right qualities to offer support for complex and different issues?
Time to obtain your ITIL & Microsoft certificates?

–> JOIN OUR SQUAD

For a renowned construction company in Brussels that has already achieved a place in the top 100 in the world ranking, we are looking for motivated support engineers to strenghten the team in a large migration project. After this project you can expand your knowledge at the support desk in an 1L or 2L position. In addition, you will have the opportunity to obtain ITIL & Microsoft certification.

 

      What’s in a workday?

      1L

  • The responsibility of 1st Level Support is to register and classify received incidents and to undertake an immediate effort in order to fix the incident as quickly as possible.
  • If no ad-hoc workaround nor solution can be achieved, 1st Level Support will transfer the Incident to expert technical support groups (2nd level support).
  • 1st Level Support also processes Service Requests. (resetting a password, setting up a new company laptop, or moving equipment from one location to another,…).  
  • 1st Level Support keeps users informed about their Incidents’ status at agreed interval.

    2L

  • 2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st level support.
  • If necessary, it will request external support, e.g. from software or hardware manufacturers (3rd level support).
  • Create and update Knowledge Base procedures, known problems KBs,… to be used by 1st level support.
  • If no solution can be found (fe. Only workaround), the 2nd Level Support passes on the Incident to Problem Management.
  • 2nd level support handles problems for root causes.
  • When root cause for problems is found, a change needs to be created to resolve the issue that causes the incidents. 
post_vacature_support_engineer

your hardware

      1L
  • You speak fluently ENG- Dutch or ENG- FR and in the possesion of a driving licence B. 
  • You worked in a service delivery environment using service desk application tools and you are able to properly register incidents / service requests and follow Knowledge Base procedures to resolve/restore service.
  • First experience of ITIL principles and working practices. Idealistic you already have a certificate of ITIL or you are willing to achieve this within 6 months.
  • You have a first experience of core Microsoft technologies such as Office 365 and Windows OS.
  • You always keep the focus on the end user and ensure that he is operational again asap.
  • You are flexible, love to work in a team and may eventually participate in the on-duty call.

    2L
  • In addition to the required skills for level 1 support, you already have a deeper general ICT knowledge of AD, AAD, O365, Sharepoint, Intune, Security (MFA, CA, M365 Defender,…), networking and windows OS.
  • You have a strong analytical and problem-solving ability and always strive for the best result. 
  • You have good documention skills.
  • You are the smooth link between the 1st and 3rd line.

your software

  •   Born with an BlueIT- Attitude
  •   Sharing knowledge = caring 
  •   Growth mindset
  •   I can fix IT!
  •   Proactive effort
  •   Work hard, play hard!

20200229_BlueIT(c)SandraVanWatermeulen__SD83245
IMG_20211113_141354
20200229_BlueIT(c)SandraVanWatermeulen__SD83229

what's in it for you?

  • 32 days off with 12 ADV dagen
  • Training budget for obtaining certificates and bonus when achieving them.
  • Working in a young growing company (35 employees) with career opportunities.
  • After the migration project, 2 Home working days will be provided for a good work-life balance.
  • From day 1 you receive a company car with fuel card!
  • Full-time permanent employment with interesting salary conditions.
  • Extra- legal benefits such as meal vouchers, eco vouchers, hospitalization and group insurance, personal laptop, mobile phone subscribtion, 13th month and net fees for internet, carwash, etc…
  • Open, transparant corporate culture where independent work is encouraged.
  • Teambuildings & events where you keep laughing and chatting about!
  • Modern and young work environment where personal development is important and talent is recognized.

Contact us

Pulsebaan 50-2

2242 Zandhoven

Better a lean agreement

Than a fat lawsuit

Contact us

Pulsebaan 50-2

2242 Zandhoven

HOUSTON, WE HAVE A PROBLEM

Are you running into problems or is your software no longer working?

Do not hesitate and contact us, we will be happy to answer your questions and take care of your problems!

Our support desk can be reached by phone on working days from 08.00 to 17.00, in addition you can always create a ticket in our Support portal.

CUTTING EDGE technology

Making it easy

Designing and developing cutting edge software that makes life easier for our customers and users, that’s what we do!
Passionate Developers, state-of-the-art technologies and talent for architecture result in top notch solutions for Industrial Enterprises.

Do you have a specific idea for automation? We get it done!

MainTasc

Turn Around Projects that run safely, on schedule and on budget? That’s what it’s all about for us! MainTasc is one of the best software solutions in the field of Turn Around planning and management. MainTasc helps your organization with the preparation, execution and aftercare of Shutdowns and Turn Arounds.

DokPlan

DokPlan is a software application for managing performance and remuneration in the port of Antwerp and Bruges. Dokplan is unique and fully complies with the Law Major. We provide an interface with CEPA and provide a simplified process where ease of use is central.

Custom code

Do you already have software but still have specific needs or ideas that seem not possible at first sight? We offer solutions by developing custom applications, Add-ons and interfaces.

Do you have an idea? We make it happen!

Already have software? We make it better!

CUTTING EDGE technology

Making it easy

Het ontwerpen en ontwikkelen van hoog technologische software die het leven van onze klanten en gebruikers een gemakkelijker maakt, daar zijn we het beste in!

Gepassioneerde Developers, hoogstaande technologieën en talent voor architectuur resulteren in top oplossingen voor Industriële Enterprises.
Heeft u een specifiek idee voor automatisatie? Wij krijgen het voor mekaar!

MainTasc

Turn Around Projecten die veilig, op schema en volgens budget verlopen? Daar draait het voor ons allemaal om! MainTasc is één van de beste Softwareoplossingen op vlak van Turn Around planning en management. MainTasc helpt uw organisatie bij de voorbereiding, uitvoering en nazorg van Shutdowns en Turn Arounds.

DokPlan

DokPlan is dé software applicatie voor het managen van prestaties en verloning in de Antwerpse en Brugse haven. Dokplan is uniek en is volledig conform met de Wet-Major.
We bieden een interface met CEPA en zorgen voor een vereenvoudigd proces waar gebruiksgemak centraal staat.

Custom code

Je hebt inmiddels al software en toch heb je nog specifieke behoeftes of ideeën die op het eerste zicht niet mogelijk zijn? Wij bieden oplossingen door het ontwikkelen van maatwerk,  Add-on’s en interfaces.

Do you have an idea? We Make it happen!

Already have software? We make it better!

References

Olaf Cool Products

Contact us

Pulsebaan 50-2

2242 Zandhoven

Contact us

Pulsebaan 50-2

2242 Zandhoven

HOUSTON, WE HAVE A PROBLEM

Loop je tegen problemen aan of werkt je software niet meer?

Schroom niet en neem contact met ons op, wij helpen graag bij het beantwoorden van je vragen en ontzorgen je van je problemen!

Onze supportdesk is telefonisch bereikbaar op werkdagen vanaf 08.00 tot 17.00, daarnaast kan je altijd een ticket aanmaken in ons Support-portaal.